Frequently Asked Questions
Everything you need to know about your EMS fashion experience.
How can I track my EMS order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
What is your return policy for clothing?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, EMS ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At EMS, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes.