Returns & Exchanges

At EMS, we want you to be completely satisfied with your fashion purchase, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, we are committed to making your exchange or refund process as seamless as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package at any authorized courier drop-off point and keep your tracking receipt until your refund is processed.